Program Evaluator (Social Services)

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid : 4 days in office / 1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Medical Director, the Program Evaluator for the Proactive Support Team (PST) program will have a central role in documenting the impact of the PST model, supporting replication across sites, and producing evaluation reports that inform system-level improvements. The Program Evaluator will be responsible for leading data management, evaluation, and outcome measurements across the initiative. This role ensures that program fidelity, feasibility, scalability, and sustainability are rigorously assessed, and that data drives both daily practice and long-term strategy. The Program Evaluator will work closely with program leadership, frontline staff, and external evaluators to design, manage, and interpret qualitative and quantitative data systems, ensuring accurate reporting to funders and stakeholders. The Program Evaluator will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Evaluation & Data Systems

• Design and oversee data collection systems to track engagement, service utilization, housing stability, and health outcomes.
• Develop and manage program logic models, KPIs, and fidelity monitoring tools.
• Conduct internal program evaluation, including pre / post surveys, staff fidelity assessments, and resident outcome tracking.
• Collaborate with external evaluators to ensure independent validation of results.
• Prepare IRB protocols and ensure compliance with ethical research standards.
• Conduct both qualitative (e.g., interviews, focus groups) and quantitative (e.g., statistical analysis, dashboards) evaluations.
• Produce monthly dashboards, quarterly performance reports, and annual evaluation summaries for funders and leadership.
• Support continuous quality improvement by providing timely feedback loops to program staff.

Collaboration & Capacity Building

Administrative & Reporting

Communication

Performs all other duties as assigned and as required.

Qualifications, Education and Experience

Skills & Competencies

Licenses

Capabilities

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include :

Company Description

Urban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.

Company Description

Urban Pathways serves as the first point of contact for New York City's most vulnerable residents - people living on the streets, in subways, or in public areas. An innovative and data-driven leader, Urban Pathways is known for the effectiveness of our "housing first" approach. We engage individuals where they are in the cycle of homelessness. Through outreach and drop-in center services, transitional, long-term and permanent housing, and comprehensive support services, Urban Pathways helps more than 2,000 homeless men and women take control of their lives and find their way home. Urban Pathways is a 501(C)3 non-profit organization. We seek to hire talented and highly motivated individuals who will partner with us to provide excellent service to our clients.