IT Quality Assurance Analyst

Job Description

IT-Quality Assurance Analyst |

(This position is a Hybrid position working from our new Sally Support Center located in Legacy West / Plano Texas)

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

We are seeking a detail-oriented IT-Quality Assurance Analyst with strong technical and analytical experience to support our growing Quality Assurance testing practice. The ideal candidate is responsible for following and implementing best test practices using manual or automated tools in support of the software development life cycle and project requirements. This position ensures the quality, reliability, integrity, and performance of all software products produced for end user consumption by validating that software performs to established / agreed upon / approved / predefined guidelines.

Responsibilities

• Analyze business and technical requirements to develop and maintain test strategy, test plans, and test cases.
• Review project deliverables and artifacts from a testing perspective, and provide estimates, feedback, including actively participating in a test plan review with the team.
• Collaborate with Business & IT stakeholders to identify test scenarios based on acceptance criteria.
• Perform functional, regression, integration, system testing and assist with user acceptance testing with the end user in alignment with project goals.
• Identify, document, analyse defects found during the different test cycles using the defect management tools and recommend corrective actions.
• Provide support to the development team as needed, to troubleshoot defects found during testing cycles.
• Ensure testing is completed on time and in alignment with project goals.
• Provide detailed feedback on usability, performance, and overall quality.
• Contribute to the documentation of QA systems and processes.
• Assist manager / lead with implementation of improvements to QA processes.

Knowledge, skills & abilities requirements

Required :

Preferred :

Competencies & attributes

Working conditions & physical requirements

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.

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