IT Helpdesk SupportVeterans Sourcing Group LLC • Columbus, OH, United States
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IT Helpdesk Support
Veterans Sourcing Group LLC • Columbus, OH, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training / education and resolution of incidents and requests regarding the use of application software products and / or infrastructure components in a fast paced 7x24x365 environment. Under general oversight, provides after hours and weekend support as needed. The position requires attention to detail, follow through, teamwork focus and positive attitude. An understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and / or in person Excellent customer service skills required Excellent communication skills required Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment Preferred work experience in technical support role but not required Required Education : High school diploma or GED with relevant work experience Responsible for high-quality end-user technical support, related to enterprise software and hardware
Job Title : IT Helpdesk Support
Location : Columbus, OH
Job Duration : 12 months
Pay Rate : $21 / hr W2
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
Responsibilities include :
- Demonstrate strong customer service skills to provide phone support including :
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
Qualifications :
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware / software problems
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