Video Teller, (ITM Teller)

Position Opening : Video Teller Manager (ITM Manager)

Department : Customer Care Center

Location : Wichita, Kansas

Schedule : Full-Time (Hourly)

Responsibilities and Expectations

Deliver Superior Customer Service and Customer Experience

• Demonstrate excellent customer service skills with both external and internal clients
• Promptly accept calls and video sessions and create a welcoming, engaging, professional environment for each customer encounter
• Respond to routine customer inquiries and requests received via email, secure messages and chat. Transition service
• opportunities into referral or sales interactions
• Be able to effectively communicate and be understood by customers and partner departments
• Work jointly with other departments to provide an enhanced customer experience
• Will train and mentor new representatives

Accurately Perform Financial Transactions & Functions

Refer or Sell Bank Products and Services

Demonstrate Compliance with Applicable Laws and Regulations

Perform other duties as assigned or required.

Required Skills & Education

Requirements

Preferred

Who We Are

Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.

Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.

What's in it for you?

We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.

Benefits Available :

Find your future at Equity Bank!

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Physical Requirements

This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.

Work Environment

This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.

Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.