HOSPITALITY MANAGER

Rapport Hospitality Services Manager

Salary : $100,000 / Yr-$108,000 / Yr Other Forms of Compensation : At the end of the 2026 calendar year you will be eligible for a bonus of $10,000, based on performance.

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : it's a meaningful career.

Job Summary

The Hospitality Services Manager is responsible for leading a cross-functional team and managing the day-to-day operations. The individual in the role will partner with the Hospitality Director on overall direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

Core Functions

Serve as the main point of contact for all guests, employees, clients and vendor

Support catering needs and office events

Manage and develop relationships with all the key business owners within workplace and ensure operations are aligned with corporate guidelines.

Develop and assist with a collaborative environment amongst associates

Previously taken leadership courses and have experience managing large teams to support a management position

Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings

Ability to effectively communicate with the onsite operations team to ensure all space and catering is booked correctly

Effectively solve space or amenities related issues to ensure an elevated user experience.

Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service related matters to the onsite client.

Guide and coach all ambassadors to deliver memorable guest experience.

Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

Responsibilities

Oversee a large team across 5 California offices

Coordinate schedules to ensure all service areas are appropriately staffed

Flexible to work early mornings, late evening and weekends.

Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support

Ensure all online tools and processes are updated and operating accurately; conduct quality assurance checks

Assist with any workplace request including facilities tickets and workplace needs

Deliver and train white glove service to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards

Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of task

Subject matter expert on Property Management Tools with administrator responsibilities

Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary

Perform administrative tasks and provide guidance to team in completion

Assist with integration of new team members including recruitment, onboarding, training, payroll, HR escalations, etc.

Facilitate / support onsite events

Support desk when needed

Manage the badge process for employees and visitors according to client standards

Build strong client relationship and act as the liaison between client and Rapport team

Key Competencies

Has the ability to think quickly, analytically, strategically, and accurately

Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal)

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.

Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite

Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

Discreet, ethical, and committed to maintaining a high degree of confidentiality.

A consistent professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.

Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality.

Ability to use analytical skills for measuring business potential and value to the client

Has developed teams and delivered structured service excellence trainings to enhance experience.

Proven track record on leadership development, and business growth

Apply to Rapport Today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.