Customer Service Manager

Schedule : Full time

Availability : Morning, Afternoon, Evening (Includes

Weekends). Shifts end as late as 12 : 30am

Age

Requirement : Must be 18 years or older

Location : Depew, NY

Address : 4960 Transit Road

Pay : $21.75 - $23.25 / hour

Job Posting : 11 / 17 / 2025

Job Posting End : 12 / 17 / 2025

Job ID : R0265479

We’re looking for entry-level leaders

who are passionate and ready to collaborate, lead, and give their

best every day! In this role, your responsibilities will consist of

both coordinating and troubleshooting daily activities of our

customer service employees, as well as taking part in store

management duties and projects. Through these responsibilities you

will gain a deep understanding of our values, business measures and

operations, experiencing everything from daytime to nighttime

hours, often acting as a liaison between different areas of the

store. You will be responsible for leading and developing a team of

customer service focused team members, ensuring they have the tools

and resources to be successful at their jobs. If you love to work

in a fast-paced, energetic environment where no two days are the

same, then this is the role for you!

What will I

do?

Independently manage store

operations between daytime and nighttime hours, acting as key

leader and liaison among teams and various departments throughout

the store; responsible for closing and / or opening the store, as

part of a varied schedule that changes on a weekly basis

Partner with department management to

prioritize and delegate tasks and ensure the Front End / customer

checkout operations runs efficiently, monitoring the business and

customer traffic throughout the store, managing the right number of

open checkout lanes and running register when necessary to reduce

customer wait time

Manage performance of a

team of Customer Service employees, providing resources, training,

feedback, and development opportunities

Provide Incredible Customer Service to customers and employees

alike, acting as a champion throughout the store for our values and

standards

Quickly react to situations that

arise, partnering with store leadership to problem solve

operational challenges

Participate in and / or

lead special projects and assignments across the store with the

goal of bringing employees together and enhancing the Company

culture

Required Qualifications

Customer service experience,

preferably in a food service, grocery or retail setting

Proven ability to multi-task and handle

interruptions in a fast-paced environment

Computer skills

Preferred

Qualifications

Experience leading a

team

Ability to quickly learn and adapt to

new situations and subject matters

At Wegmans, we’ve always

believed we can achieve our goals only if we first fulfill the

needs of our people. Putting our people first and offering

competitive compensation, comprehensive benefits and a wide range

of meaningful perks is just the beginning of what defines a

rewarding career at Wegmans.

Comprehensive benefits

Paid time off (PTO) to help you balance your personal and work life

Higher premium pay rates for working

overtime, on Sundays, or on a recognized holiday

Health care benefits that provide a high

level of coverage at a low cost to you

Retirement plan with a 401(k) match

generous scholarship program to help employees meet their

educational goals

LiveWell Employee &

Family program to support your emotional, work-life and financial

wellness

Our employees have put us

high on Fortune 100 Best Companies to Work For® list every year

since it was first produced in 1998. Discover what it means to work

for a mission-driven, values-based company where YOU make the

difference.

• Certain eligibility

requirements must be satisfied, and offerings may differ based upon

area or the company and / or position.

At Wegmans, we’ve always believed we can achieve our

goals only if we first fulfill the needs of our people. Putting our

people first and offering competitive compensation, comprehensive

benefits and a wide range of meaningful perks is just the beginning

of what defines a rewarding career at Wegmans.

Comprehensive benefits

Paid time off (PTO) to

help you balance your personal and work life

Higher premium pay rates for working overtime, on Sundays, or on a

recognized holiday

Health care benefits that

provide a high level of coverage at a low cost to you

Retirement plan with a 401(k) match

A generous scholarship program to help

employees meet their educational goals

LiveWell Employee & Family program to support your emotional,

work-life and financial wellness

Our employees have put us high on Fortune 100 Best

Companies to Work For® list every year since it was first

produced in 1998. Discover what it means to work for a

mission-driven, values-based company where YOU

make the difference.

eligibility requirements must be satisfied, and offerings may

differ based upon area or the company and / or position.