Senior Manager, Operational Excellence (Pharmacy Operations)

Senior Manager, Operational Excellence (Pharmacy Operations)

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

The Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best experience for all of our patients. This position is a senior leadership role on our Operational Excellence team, responsible for driving operational efficiency, strategic initiatives, and process improvement across the hub pharmacy organization. You will collaborate with cross-functional teams to identify opportunities for optimization, implement solutions, and align operations with the company's strategic goals.

The ideal candidate is a dynamic leader with a proven track record of executing high-impact operational strategies, fostering a culture of continuous improvement, and delivering measurable business results.

You will be responsible for :

• Strategic Planning & Project Execution : Develop and execute operational strategies aligned with the company's overall vision and objectives; Lead various strategic initiatives / projects, ensuring timely and high-quality delivery, alignment with organizational goals, and seamless collaboration across Patient Services Operations, Product & Engineering, Data, and other cross-functional teams.
• Problem Solving : Proactively identify opportunities to address issues, improve processes, or implement strategic initiatives related to Pharmacy Operations. Develop and implement comprehensive solutions across people, process, and technology in support of our company's strategic objectives.
• Analytics & Reporting : Use data to drive decision-making through identifying trends, bottlenecks in operational workflows, and recommending / scoping impact of solutions. Create, monitor, and refine dashboards (collaborating with the Data team) and communicate key metrics to stakeholders.
• Operational Excellence : Champion a culture of operational excellence by establishing and demonstrating what good looks like across process improvement, data monitoring, project management, and documentation (business requirements, process flows, etc.) - leveraging Lean / Six Sigma (and other best practices) to continuously improve operations.
• Team Leadership : Provide strategic leadership and direction to cross-functional operational teams by fostering a culture of accountability, collaboration, and continuous improvement; building and mentoring high-performing talent; aligning team goals with organizational priorities; and driving execution excellence through effective communication, resource management, and stakeholder engagement.

A successful applicant will fit the following criteria :

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable : at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.