Senior PC Support Specialist

Valencia CA

Senior PC Support Specialist

The Senior PC Support Specialist provides frontline IT support by coordinating the outsourced IT Service Desk and internal IT consultants. This role ensures the availability and efficient operation of computer systems in a regulated medical device environment and supports all end-user IT needs at AB Headquarters.

Responsibilities :

Serve as the primary contact for IT service requests in-person support and end-user setup at AB Headquarters

Coordinate the outsourced Service Desk provider to ensure efficient ticket handling service-level adherence and proper escalation

Develop and maintain service desk processes and task scheduling to optimize support efficiency

Oversee all IT service requests to ensure timely resolutions that meet agreed service deadlines

Support onboarding and offboarding by preparing configuring and recovering IT assets

Assist with procurement tasks such as purchase requisitions order tracking and license renewals under IT management direction

Manage relationships with IT suppliers contribute to functionality testing and track the lifecycle of end-user devices including configuration deployment and retirement

More about you :

Minimum of 3 years of IT experience including at least 1 year in an IT Service Desk and Active Directory role

Strong knowledge of Microsoft 365 MS Teams SharePoint Online Windows desktop / server environments VOIP networking Azure Active Directory and Windows Remote Desktop Services

Strong project management skills and the ability to work independently and under pressure while maintaining professionalism

Excellent communication skills and the ability to support and engage employees at all levels

Ability to guide others on IT support processes and manage third-party IT service providers (such as DXC)

Experience managing service desk operations and incident tracking systems to support timely resolution and continuous improvement

Comfortable providing onsite support five days a week with occasional availability outside standard office hours

A minimum of 200Mb / sec download and 10Mb / sec upload speed internet connectivity is required to support any remote / hybrid employee functionality at Sonova

Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer :

• Medical dental and vision coverage
• Health Savings Health Reimbursement Flexible Spending / Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company paid life / ad&d insurance

Additional supplemental life / ad&d coverage available

STD LTD Buy-ups available

This roles pay range is between : $61600.00 $77000.00 . This role is also commission eligible / bonus eligible.

How we work :

At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Required Experience :

Senior IC

Key Skills

MAC,Active Directory,Software Packages,POS,Windows,Dos,Sharepoint,Troubleshoot,Desktop,PC,Powerpoint,hardware,AS 400,Service Calls,CNA

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 61600 - 77000