Software Support Analyst

Overview

Velocity Staff, Inc. is working with a dynamic company to add, on a permanent basis, a Software Support Analyst. This Kansas City, MO based onsite role will work directly with the Director of Infrastructure and will be executing projects within their ERP system that make operations run more efficiently. This role will also liaise between the company and our IT infrastructure providers. This position would work onsite as part of a fun, creative, dynamic and talented team. The Infrastructure team helps the organization’s heartbeat. The team is continually searching for ways to make processes more efficient, namely as it pertains to our ERP system.

About the organization:
The company manufactures oil separators, solids interceptors, and chemical waste tanks. Our formula is simple: build quality products, ship them quickly, and provide incredible customer service. Our philosophy is to be happier this year than last. We’d like you to join them!

Responsibilities

Responsibilities
Develop and maintain internal documentation for all systems used in operations
Develop and maintain SharePoint sites for company and each department
Develop and maintain uniform, efficient use of Microsoft applications across the company
Perform and manage Internal software support help desk
Troubleshoot resolution internally
Server errors & reboots
Services errors & reboots
Submit ticket with vendor if unable to resolve
Assist Director of Infrastructure with managing continual labor data collection through surfaces on manufacturing floor and connection to ERP system
Assist Director of Infrastructure with research & testing of new modules and functions in ERP system

Qualifications

Qualifications
Attention to detail and highly organized
3 years of relevant work experience preferred but not required
Bachelor’s degree or equivalent practical experience
Proficiency in SQL Data Management
Proficient in Microsoft Administration & Office Products
Proficiency in Crystal Reports
Excellent analytical skills
Forward-thinker who can bring creative ideas to the organization
Sense of humor

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