Senior Client Executive

Job Description

Job Description

About defi SOLUTIONS :

It’s an exciting time to join defi!

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and managed servicing solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.

Position Purpose :

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business relationships with a portfolio of large, multi-million dollar clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and / or senior level managers, the Senior Client Executive is responsible for managing and growing the overall relationship with key senior-level decision makers and influencers at assigned clients to create customer loyalty and increase revenues. The Senior Client Executive will leverage our solutions to maximize client’s growth and profitability, utilizing various company resources to ensure client satisfaction, retention and increased profitability for defi SOLUTIONS.

Essential functions :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client Relationship :

• Establish and maintain effective relationships with key senior executive and operational decision makers by proactively meeting on-site with clients. Understand the politics of client’s organization in order to appropriately influence decision makers.
• Understand business problems, strategic objectives, competitive standing, and critical success factors to determine the best solutions.
• Leverage defi SOLUTIONS internal resources, including business unit and corporate executives, to establish and maintain an effective relationship with the client.
• Utilize consultative approach to demonstrate our desire to maximize client’s growth & profitability.
• Develop and document an Account Plan at least annually that includes the integration of other defi SOLUTIONS business units, establish a course of action to accomplish specific goals, and coordinate Account Plan with other business units.
• Promote client attendance at defi SOLUTIONS sponsored events

Client Retention :

Revenue Maintenance & Growth :

Required Education and Experience :

Preferred Education and Experience :

Additional eligibility requirements :

Travel required :

Affirmative Action / EEO statement :

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.