Warehouse Systems Operations Manager

Warehouse Systems / Operations Software Implementation Manager

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Under the general direction of the Warehouse Systems / Operations (WSO) Director, assists with the implementation of the Warehouse Systems / Operations software, manages the post-implementation operation of the software in an assigned divisional territory, and assists with other territories as needed. (Note, WSO applications includes but is not limited to PkMS (WM), Slot Optimization (SO), WorkInfo (LM), Supply Chain Intelligence (SCI), Extended Enterprise Management (EEM), Jira, and Confluence).

Implement : Assists in the development and coordination of various schedules and ensures DC participation in required project tasks. Manages, performs, and coordinates DC tasks related to go-live preparation, including but not limited to : site prep, configuration, testing, training, cut-over planning and go-live support. Projects could include the initial deployment of the WSO software, upgrades, or significant new functionality being deployed such as Track and Trace, manifesting, PMA reports / dashboards, and SlotInfo / LM integration. Acts as primary facilitator between the DC and the corporate implementation team for operational process meetings, functional gap analysis, and configuration requirements.

Manage : Responsible for the consistent utilization and performance of the WSO applications to adhere to Cencora principles and practices or local business requirements. Ensures that supervisory and system activities are getting completed in a timely manner; includes, but not limited to : a) work tasks completed using standard processes, b) system, process or data exceptions are identified and resolved, and c) routine data or configuration maintenance. Responsible for set-up and utilization of system enhancements, functionality, reports / queries, and processes. Provides on-going leadership and training to DC management on proper work processes and functionality. Develops contingency plans for the divisions in the event of WSO application issues or outages to mitigate operational disruption. Manages the Change Control log and SOX compliance for the WSO application operation. Creates management tools to best manage the WSO applications, and shares such tools with other WSO Managers. Responsible for systems management of all WSO software applications.

Monitor : Identifies and communicates issues which impact cost, configuration, schedule, and operation of WSO applications. Monitors key metrics and performs periodic audits of system configuration and operational processes; develops and implements action plans for improving any unsatisfactory results. Monitors inventory sync reports and investigates discrepancies for root causes. Ensures that PkMS configurations support desired WorkInfo engineered standards, Standard Operating Procedures, Slot Optimization requirements, and SCI / reporting requirements. Provides issue / status reporting as appropriately assigned by the WSO Director.

Support : Provides ongoing functional and system support, acting as first level support for DC Supervisors and Management; including, but not limited to, periodic after-hours support, routine on-site visits to other sites within primary territory (minimum of 4 days ever 2 months), and periodic on-site visits to sites outside primary territory for activities such as go-live, physical inventory, and emergency support. Executes the necessary WSO application configurations and functionality to manage physical inventories in