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Client Project Manager / Service Manager

Client Project Manager / Service Manager

Thomson ReutersWashington, DC, US
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Client Project Manager / Service Manager

The Client Project Manager / Service Manager will manage the strategic relationship and technical growth of one or more customers within the TR / Pagero Advantage Program Line. They will work with management to ensure technical and / or client objectives are achieved. Typical projects may include the entire lifecycle from requirements through to deployment and implementation or specific parts of the lifecycle of a larger project and typically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams. The Client Project Manager / Service Manager is expected to display core competencies such as Project Delivery, Financial Management, Risk Management, and Estimating and Planning. Expected expertise in each of these areas will vary based on job level.

About the Role :

  • Leading large and / or complex engagement / projects.
  • Success planning and strategy to reach agreed objectives.
  • Status reporting.
  • Project Management in general

Project planning and steering toward milestones.

  • Resource allocation for projects.
  • Guiding the customer to best practice solutions.
  • Proactively developing the customers use of the Pagero services.
  • Business Analysis of new markets, countries, or services.
  • Presales guidance for assigned customers.
  • Leading Workshops with customers.
  • Internal improvement initiatives
  • About You :

  • You have experience in leading project teams or working as a Success / Service Manager.
  • You have a commercial vein and enjoy working side by side with the company's sales representatives.
  • You can communicate with both a technical and non-technical receiver.
  • You have at least 3 years' experience of project management within the IT sector.
  • You have experience from integration projects.
  • You have an Academic degree with a focus on IT or Information System or similar work experience.
  • You are fluent in both spoken and written English.
  • You are a customer focused team player.
  • You have a technical understanding and the ability to act as a knowledge advisor.
  • You have very good understanding of the flows of data and information.
  • Knowledge of Order to Cash (OTC) and / or Purchase to Pay (P2P) processes.
  • Education in Project Management - certification is a bonus.
  • Sense of responsibility and accountability.
  • Additional language skills is a bonus.
  • Experience working on international projects and / or as a consultant in customer implementation projects.
  • What's in it For You?

  • Hybrid Work Model : We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  • Career Development and Growth : By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  • Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture : Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  • Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  • Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  • In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits : optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

    Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

    We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

    As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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    Client Manager • Washington, DC, US

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