Receptionist - Mixteco

Job Title: Receptionist (Mixteco)

Department: Medical

Reports To: Health Center Manager

FLSA Status: Non-Exempt

Wage Range that the Company Expects to Pay: $22.50 - $24.81 per hour

SUMMARY

Under the direct supervision of the Health Center Manager, the primary role of the Receptionist (Mixteco) is to deliver excellent customer service to ensure patients are receiving quality care. This includes, but not limited to, translation for all clinic providers, staff, and patients and assisting in scheduling and reviewing insurances with patients. The Receptionist (Mixteco) is expected to be cooperative and share an enthusiastic attitude.

It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice.

Provides translation/interpretation for providers, staff, and patients.

Listens to speakers' statements to determine meanings and to prepare translations, using the Language Line system as necessary.

Translates messages simultaneously or consecutively into specified languages, maintaining message content, context, and style as much as possible.

May need to interpret and translate written language.

Compiles terminology and information to be used in translations, including medical terms.

Identifies and resolves conflicts related to the meanings of words, concepts, practices, or behaviors; notify clinic staff if additional education or understanding is necessary.

Translate patient materials and medical forms into another language for the patient.

Must be professional at all times, and provide quality "Customer Service" using AIDET Standards.

Assists in front office related duties such as confirming appointments telephonically and documenting in the electronic health record, checking-in and scheduling patients.

Translate and provide information about insurances, eligibility, benefits, co-payments, deductibles, co-insurance and programs offered such as PE, CenCal, Medi-Cal, FamPac, EWC, Sliding Fee, etc.

Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.

Demonstrates knowledge of domestic violence, child and dependent abuse protocols.

Demonstrates culturally sensitivity and competence with patients.

Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or GED equivalent required. Previous working experience in a medical setting required. Translation experience required. Knowledge of medical terminology is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Ability to read, speak, and write in English and Mixteco (speak) is required.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents.

COMPUTER SKILLS

Experience with word processing, spreadsheets, email, and keyboarding required. Working knowledge of Microsoft Office and Google Suites.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of current, valid, unrestricted California Driver's License (Class C) required.

OTHER REQUIREMENTS

Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate. Must be able to work in a clinical setting and work in a fast-paced environment.

Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.