Call Center Team Lead

Call Center Team Lead

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

Core Role Responsibilities

• Manage the flow of all inbound and outbound calls
• Schedule and manage appointment availability in all markets
• Create awareness and accountability of all Call Center Agent performance
• Make executive decisions on lead eligibility by qualifying lead requirements
• Ensure accuracy of the data entered into our system
• Oversee escalated calls as needed
• Assist with the implementation of new plans, objectives, and motivational tools
• Develop and implement best team practices
• Assist with your staff's ongoing development by hosting bi-weekly training sessions

Basic Qualifications

Preferred Qualifications

$53,000 - $57,000 a year

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.