ServiceNow / moveworks Architect (Sunnyvale)

About the Company

We are looking for a ServiceNow ITSM Solutions Architect who can maximize the value of our Moveworks conversational AI integration and prepare ServiceNow for next-generation agentic AI adoption. This role is pivotal in driving platform improvements, closing gaps, and ensuring ServiceNow evolves into a future-ready solution that enhances employee experience and productivity.

About the Role

This role is pivotal in driving platform improvements, closing gaps, and ensuring ServiceNow evolves into a future-ready solution that enhances employee experience and productivity.

Responsibilities

• Maximize Moveworks & AI Value
• Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
• Drive adoption and optimization of conversational AI features to improve employee experience and deflection rates.
• Identify opportunities to expand agentic AI use cases across ITSM.
• Platform Readiness & Strategy
• Identify knowledge gaps, request form gaps, and process inefficiencies limiting AI effectiveness.
• Strategize platform upgrades and evaluate new ServiceNow features.
• Develop a T+30 / 60 / 90-day feature adoption plan.
• Align roadmap with stakeholders, prioritize features, and secure organizational buy-in.
• Solutioning & Delivery
• Design advanced fulfiller-side capabilities leveraging Predictive Intelligence and Now Assist.
• Collaborate with development teams to deliver projects in compliance with CRB and change management processes.
• Architect scoped apps for custom workflows as needed.
• Conduct POCs, demos, and training sessions to drive adoption.
• Collaboration & Stakeholder Engagement
• Partner with other solution architects to define end-to-end enterprise solutions.
• Ensure roadmap execution is tied to measurable business outcomes.

Qualifications

Required Skills

Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.

Preferred Skills

Experience in platform upgrades, feature roadmaps, and adoption planning.

Pay range and compensation package

Not specified.

Equal Opportunity Statement

We are committed to diversity and inclusivity.