Section Manager - Cust. Svc. Business Systems

Section Manager Of O&R Support Operations

The Section Manager of O&R Support Operations will manage and direct all levels of support for Oracle CC&B, OUA / EDAP, FORDE, NUCON, RAIS and any associated systems within the responsibility of O&R Customer Service. Additionally, will support regulatory activities, manage stakeholder and third-party relationships while coordinate with key technology owners to maximize impact and value. Facilitates communication, collaboration, provide feedback and support to Customer Service departments for IT and business systems. Will have responsibility as the IT technical / business support liaison between O&R and CECONY Customer Service and corporate for all system upgrades and enhancements. Responsible for the planning and implementation of business needs, and technological support within the Customer Service Organization. Ensures achievement of all applicable corporate goals and PSC performance metrics. As a leader, will be responsible for ensuring the highest level of customer experience and communicating with internal groups, regulators, and stakeholders to enhance various processes. Ensures compliance with all pertinent Company policies and practices.

Core Responsibilities :

• Ensures the implementation of Company safety, health and environmental programs for employees whose work is directed and ensures that safe work practices are followed.
• Drives commitment to the Way We Work Principles and adherence to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Ensure existing applications are robust and develop recommendations for emerging future technologies.
• Collaborate with corporate IT for the appropriate technology and cybersecurity platforms for systems in accordance with the enterprise standards.
• Provides a positive employee relations atmosphere through the proper and effective administration of the Companys policies, procedures and practices including but not limited to, grievances, hiring, promoting, transferring, compensation, training, motivation, counseling, performance appraisal, discipline, security, substance abuse, EEO, and Safety and Environmental policies. Leads the team to set performance goals and monitors performance for all direct reports. Promotes the development of others.
• Lead and manage all post-production, maintenance support, and enhancement for O&R Customer Service systems. Oversee management of routine and non-routine systems support activities and address business exception management.
• Develop presentations to communicate effectively with senior executives, regulators, and external stakeholders and present on current trends.
• Ensure adherence to all procedures, policies, and SOX compliance for systems / applications. Communicate, engage with external stakeholders such as the PSC, BPU, Joint Utilities as well as other market participants regarding the energy industry.
• Participate in the Companys emergency management processes and storm plan as required.
• Performs other related assignments, special projects and duties as required.

Qualifications :

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Equal Opportunity Employer : Consolidated Edison is an equal opportunity employer and, as such, affirms in policy and practice its commitment to recruit, hire, train, and promote, in all job classifications, without regard to race, color, creed, religion, sex, gender, age, national origin, marital status, sexual orientation, gender identity, gender expression, citizenship, eligible veteran status, disability, or any other status protected by law. Con Edison is a federal contractor subject to VEVRAA and desires to receive priority referrals of protected veterans. To learn about your equal employment opportunity protections as part of the application process please visit http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf Minimum Salary : 140000.00 Maximum Salary : 190000.00 Salary Unit : Yearly