Section Manager - Cust. Svc. Business Systems

Section Manager Of O&R Support Operations

The Section Manager of O&R Support Operations will manage and direct all levels of support for Oracle CC&B, OUA / EDAP, FORDE, NUCON, RAIS and any associated systems within the responsibility of O&R Customer Service. Additionally, will support regulatory activities, manage stakeholder and third-party relationships while coordinate with key technology owners to maximize impact and value. Facilitates communication, collaboration, provide feedback and support to Customer Service departments for IT and business systems. Will have responsibility as the IT technical / business support liaison between O&R and CECONY Customer Service and corporate for all system upgrades and enhancements. Responsible for the planning and implementation of business needs, and technological support within the Customer Service Organization. Ensures achievement of all applicable corporate goals and PSC performance metrics. As a leader, will be responsible for ensuring the highest level of customer experience and communicating with internal groups, regulators, and stakeholders to enhance various processes. Ensures compliance with all pertinent Company policies and practices.

Core Responsibilities

• Ensures implementation of Company safety, health and environmental programs for employees whose work is directed and ensures that safe work practices are followed.
• Drives commitment to the Way We Work Principles and adherence to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• Ensure existing applications are robust and develop recommendations for emerging future technologies.
• Collaborate with corporate IT for the appropriate technology and cybersecurity platforms for systems in accordance with the enterprise standards.
• Provides a positive employee relations atmosphere through the proper and effective administration of the Company's policies, procedures and practices including but not limited to, grievances, hiring, promoting, transferring, compensation, training, motivation, counseling, performance appraisal, discipline, security, substance abuse, EEO, and Safety and Environmental policies. Leads the team to set performance goals and monitors performance for all direct reports. Promotes the development of others.
• Lead and manage all post-production, maintenance support, and enhancement for O&R Customer Service systems. Oversee management of routine and non-routine systems support activities and address business exception management.
• Develop presentations to communicate effectively with senior executives, regulators, and external stakeholders and present on current trends.
• Ensure adherence to all procedures, policies, and SOX compliance for systems / applications. Communicate, engage with external stakeholders such as the PSC, BPU, Joint Utilities as well as other market participants regarding the energy industry.
• Participate in the Companys emergency management processes and storm plan as required.
• Performs other related assignments, special projects and duties as required.

Required Education / Experience

Preferred Education / Experience

Relevant Work Experience

Skills and Abilities

Licenses and Certifications

Additional Physical Demands

Mission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes :

Orange & Rockland is a proud EOE. All qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity and / or expression, marital / partnership / civil union status, family or parental status, national origin, disability, military / veteran status, or any other factor, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.

Minimum Salary : 140000.00 Maximum Salary : 190000.00 Salary Unit : Yearly