Bilingual - Spanish / English Customer Service Representative

Join an agency that cares about their employees! Excellent compensation package and full benefits!

If you are a dedicated and bilingual individual looking to make a positive impact within the Hispanic community, we invite you to apply for this exciting opportunity. Join us in providing trusted insurance solutions and building lasting relationships. As an entry-level Bilingual Customer Service Representative, you will receive training and development in the insurance industry. This position requires the candidate to be fluent in English and Spanish.

Hittle Insurance is a dynamic and independent insurance agency serving Hamilton County and the greater Indianapolis area. We are committed to providing personalized insurance solutions to a diverse clientele, with a special focus on serving the Hispanic community. Our agency takes pride in fostering a collaborative and inclusive work environment, where our team members are empowered to excel and make a meaningful impact on the lives of our clients.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Participation in insurance programs to develop skills in the insurance industry.

Provide exceptional customer service.

Answer incoming phone calls in both languages.

Follow up on quotes provided to clients.

Process customer policy change requests.

Responds to all inquiries, within specified timeframe.

Schedule appointments for sales staff to meet prospective customers.

Participate in networks, conferences, and additional training from insurance companies.

Assist office staff with data entry, calendar, meetings, and deadlines.

Requirement

Possess an upbeat, positive, and enthusiastic attitude.

Proficiency in multi-task, follow-thru and follow-up.

Strong communication skills, both oral and written.

Fluent in both English and Spanish.

Cultural competence and an understanding of the Hispanic community.

Must pass background check.

Must have reliable transportation.