Service Manager

Service Manager

Sunstate Equipment Co. Where Safety and People are Core Values. We care about our People and it shows! Hiring Immediately; Salary dependent on experience; PAID WEEKLY!

Company cell phone, laptop and truck provided

Bonus Incentive on a quarterly basis and annual basis

Work boot allowance

Rent ANY of our equipment for FREE

Unique "My Holiday" benefit lets you celebrate any holiday without using personal time!

Medical, dental, and vision insurance eligibility after first full month of employment.

401 Retirement Plan with up to 6% company match after 90 days.

Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed

Develop both strategic and tactical plans to achieve established goals effectively

Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.

Lead continuous improvement efforts across all service performance metrics

Guide the team in meeting performance, productivity, and efficiency standards

Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes

Ensuring that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment

Delegate and direct service tasks to technicians while monitoring progress

Exhibit engaged leadership through behavioral coaching and mentorship

Conduct interviews to identify and select top talent through assessment of candidates' skills, experience, and alignment with operational requirements

Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement

Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions

Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders

Minimum 2 years' experience leading others, either formally or informally

3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.

Previous service / maintenance experience preferred

Strong leadership, organizational, and time management skills, with the ability to work independently.

Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others

Consistently adhere to safety policies, procedures, and guidelines

Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results

Safe working knowledge of shop tools and equipment

Adaptability to thrive in a fast-paced, continuously improving environment within a growing company

At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can't help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we're constantly evolving our resources to provide our people with tools to make their lives easier!

At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.

Sunstate Equipment Co. is an Equal Opportunity Employer

A Drug Free Workplace and Participates in E-Verify