Program Manager- (Bank Channel) (Addison)

Overview

We are seeking a highly organized, detail-oriented, and dynamic Program Manager to manage the critical communication and coordination for all software implementations related to our banking partnerships. This role is the central point of contact, acting as a crucial bridge between our internal technical and business teams and our external banking partners. You will ensure seamless, timely, and successful execution of all software deployments, upgrades, and integrations, from initial planning through post-implementation review.

Key Responsibilities

External Partnership Management

• Primary Point of Contact : Serve as the main liaison for all implementation-related activities with assigned banking partners.
• Requirements Gathering & Documentation : Collaborate with banking partner stakeholders to define, document, and validate business and technical requirements for new software implementations and feature deployments.
• Communication Flow : Establish and maintain a clear, consistent, and proactive communication rhythm (including status updates, risk alerts, and milestone confirmations) with external stakeholders and executives.
• Issue Resolution : Manage, track, and escalate implementation issues, risks, and changes on behalf of the banking partner, driving them to internal resolution.
• Documentation & Sign-off : Coordinate the delivery of necessary external documentation (e.g., technical specifications, user guides) and secure formal approvals or sign-offs at critical project phases.

Internal Coordination & Project Oversight

Qualifications

Required

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.