Lincoln Park Center for Advanced Orthopedic Surgery - Front Desk Coordinator

Front Desk Coordinator

Under the direction of the Business Office Manager the Front Desk Coordinator performs a variety of administrative tasks to arrange for the admission of patients to the surgery center.

Lincoln Park Center is an outpatient facility offering a dynamic work environment with varied day shifts. We are currently seeking a dedicated full-time team member to join our facility. This position is Monday through Friday, with no weekend or on-call responsibilities, and holidays off.

Full-time position

MondayFriday, primarily early morning shifts

No weekends, no call, and holidays off

Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.

Monitor the main entrance and serve as first point of contact for all visitors at the Center. Maintain daily visitor log.

Prepare welcome packets and necessary documentation for next day cases.

Provide welcome packets, and check-in patients including collecting and scanning of documents, verify and input patient data.

Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.

Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.

Appropriately record information in patient's medical record including the download of information from EHR / paper chart to EMR.

Responsible for vendor credentialing and access of vendors to the Center.

Maintain waiting area and the front desk area in a neat and orderly manner.

Maintain confidentiality of Center and patient information at all times to ensure compliance.

Perform other duties as assigned.

High school diploma or equivalent

Medical office experience

Proficient computer skills and office administrative experience

BLS certification (as required by individual ASC policy)

Insurance verification or billing experience in a healthcare environment