Investigative Officer 1 / Investigative Officer Trainee (NY HELPS), WCB Item #4283

Investigative Officer

Under the direction of a Senior Investigator, within the Compliance / Enforcement Unit, the position will conduct field visits and manage their own caseload in a timely and efficient manner. And communicate clearly with employees and employers daily while in the field and from the office. The Investigator instructs them on the requirements of the Workers' Compensation Law. Specific duties include, but are not limited to :

• Visit individuals, businesses, and agencies to gain info / documentation, and to secure employer cooperation and compliance.
• Demonstrate through daily usage, mastery of relevant information technology, including but not limited to the Investigator Mobile Application, IC2, CIS, and Insurance Compliance Investigation Maintenance; research engines; and solid knowledge of Workers' Compensation Law as relates to enforcement unit procedures and related claims processes. Stay abreast of enforcement-related Workers' Compensation Board program requirements.
• Proper use of Board-issued equipment, such as iPad and iPhone, as designated in enforcement procedures and manuals.
• Make phone calls, e-mails, faxes + various forms of written correspondence to gain / report info. Complete a minimum of three full field days per week.
• Write clear, concise, factual reports.
• Serve all legal documents including stop-work orders and subpoenas timely.
• Answer routine questions from the public politely and professionally.
• Complete investigations and corresponding reports on time.
• Pro-active investigation of suspected non-compliance and quick / decisive response to perceived problems.
• Maintain good working relationships with supervisor and co-workers. Report difficulties with specific assignments to supervisor and immediately support other team members to maximize unit effectiveness.
• Maintain accurate records of activity using the Investigator Mobile Application and IC2. Safeguard the confidentiality of records, procedures, and persons.
• Exercise good judgment when : preserving safety; judging feasibility / predicting likely outcome of contemplated actions; refining and improving investigative techniques.
• Attend all agency / unit-required meetings and training sessions.
• Timely completion of all mandatory SLMS training classes.
• Approximately 60% travel may be required.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. Appointment title will be dependent upon qualifications of the candidate selected. Candidates may be required to serve a one-year traineeship that leads to the SG- 16 position. The traineeship would include the SG-13 Trainee position. After successful completion of the one-year traineeship the incumbent will advance to the SG-16 level.

NON-COMPETITIVE MINIMUM QUALIFICATIONS :

For the Investigative Officer Trainee position, candidates must have four years of experience gathering and securing information and evidence from a variety of sources through independent, non-structured activities including the preparation and submission of detailed narrative reports describing the method of gathering the evidence and the results of the investigations. Experience in auditing, interviewing, building security surveillance, traffic enforcement, or performing routine inspections or surveys will NOT be considered investigative experience. Substitutions : an associate degree can substitute for two years of specialized experience; and a bachelor's or higher degree can substitute for four years of specialized experience.

For the Investigative Officer 1 position, candidates must have five years of experience

55 B / C QUALIFICATIONS :

Individuals certified eligible for the 55b / c program under the Governor's Program to Hire Persons / Veterans with Disabilities pursuant to Section 55b / c of the Civil Service Law will also be considered. To be considered, you must meet the minimum qualifications and provide a copy of your letter of eligibility with your response. Candidates must meet the non-competitive minimum qualifications listed above.

COMPETITIVE MINIMUM QUALIFICATIONS :

CIVIC SERVICE LIST APPOINTMENT : Candidates must be reachable on the appropriate Civil Service eligible list.

TRANSFER QUALIFICATIONS : Candidates must have one year permanent competitive or non-competitive 55 b / c service as an Investigative Officer 1, or be eligible to transfer under section 70.1 or 70.4 of the Civil Service Law.

Please Note : This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview. We offer a work-life balance and a generous benefits package, worth 65% of salary, including : Holiday & Paid Time Off Thirteen (13) paid holidays annually. Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service. Five (5) days of paid personal leave annually. Thirteen (13) days of paid sick leave annually for PEF / CSEA and eight (8) days paid sick leave annually for M / C. Annual professional leave and educational leave opportunities for eligible staff. Health Care Benefits Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs. Family dental and vision benefits at no additional cost. Additional Benefits Public Service Loan Forgiveness (PSLF). Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply). NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan. Paid Parental Leave for all employees and Paid Family Leave (M / C Only). Eligibility for various life insurance options. Access to NY 529 and NY ABLE College Savings Program Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The Workers' Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives. We are happy to provide reasonable accommodations during the hiring process. If you have a disability or special need that requires a reasonable accommodation, please send a request to officeofgeneralcounsel@wcb.ny.gov.