Admin Support Staff (Floater)

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that will float between Springfield, Westfield, and Agawam locations. In this role, you'll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

Schedule : Sunday 8 : 30am - 5 : 00pm & Monday - Thursday 7 : 30am - 4 : 00pm

What You'll Do :

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

Key Responsibilities :

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer :

What You'll Bring :

We Hire for Purpose!

Since 1938, Behavioral Health Network has been dedicated to providing high-quality, affordable, and culturally appropriate behavioral health care across Western Massachusetts. As one of Massachusetts' Top 10 Employers, we prioritize compassion, empowerment, and respect in all we do.

How to Apply :

If you're ready to make a meaningful impact as part of a dedicated and compassionate team, we'd love to hear from you.

Click "Apply for Job" below or visit www.bhnworks.org to apply.

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