Quality Assurance Specialist

Quality Assurance Specialist

AssistRx has engineered the perfect blend of technology and talent (you) to provide life sciences companies with an efficient solution to improve patient uptake, visibility and outcomes. Our talented team members provide therapy and healthcare system expertise to help patients achieve better results from care.

A growing organization, AssistRx views our people as our strongest asset. Join us as we continue to make a difference....

Overview :

This role is responsible for leading the daily tasks associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and developing improvements in productivity, quality, client relationships, and customer service. The Quality Assurance Specialist regularly provides support to the department manager and occasionally Senior Leadership in order to effectively maintain program operations and goals.

Responsibilities :

• Monitoring associate calls and providing feedback to program managers on associate strengths / coaching opportunities
• Reviewing associate case records to ensure program metrics are met
• Preparing call center reports and tracking service trends
• Participating in the creation and maintenance of program SOP's
• Assisting with user acceptance testing of program platform (eCase, iAssist)
• Monitoring program AE's