IT Field TechnicianMSP4, LLC • Concord, CA, United States
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IT Field Technician
MSP4, LLC • Concord, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]2-4 years of IT field or desktop support experience, preferably in a manufacturing or multi-site environment. Strong knowledge of Windows OS, Microsoft 365 / Entra, and Active Directory. Familiarity with basic networking (TCP / IP, DNS, DHCP, VLANs, Wi-Fi). Ability to troubleshoot and repair common desktop and printer issues. Experience with ticketing systems (e.g., HaloPSA, ServiceNow, or similar). Valid driver's license and reliable transportation required. Professional communication and documentation skills. Experience supporting shop-floor or industrial control systems. Understanding of ITIL-based service management practices. CompTIA A+, Network+, or Microsoft certifications.
Role Summary
The IT Field Technician provides onsite technical support for users and infrastructure across multiple manufacturing sites. The role combines hands-on field service with Tier 1-2 help desk responsibilities, ensuring reliable operation of IT systems and end-user productivity.
Schedule
Onsite | 7 : 00 AM - 4 : 00 PM PST | Monday-Friday
Responsibilities
- Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripheral equipment.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Support Microsoft 365, Windows, and line-of-business applications used in manufacturing operations.
- Maintain and document IT assets, tickets, and work performed in the ITSM platform.
- Perform network patching, cable management, and site-level infrastructure checks.
- Coordinate incident escalation with central IT operations and systems operations teams.
- Support workstation imaging, updates, and endpoint security compliance.
- Maintain uptime for critical systems at production sites and offices.
- Provide user onboarding, account setup, and access control per defined procedures.
Qualifications
Preferred
Work Environment
Primaril onsite in a manufacturing environment. Must be able to lift up to 40 lbs and safely handle IT equipment.
Reporting Line
Reports to the IT Operations Manager or designated Site IT Lead.
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