Support Agent EMEA

Support Agent EMEA

Our Support Team plays a critical role in the daily life of our customers. We currently provide email assistance for all functional and technical questions and only operate asynchronously (email only). As a Support Agent for the EMEA region, your mission will be to answer all queries from our French and English customers by email. You will work in full autonomy, your work will be judged on measurable results and while we have guidelines for style of writing, there is no script whatsoever and each individual can bring their own personal touch.

Within 1 month, you will :

• Experience a comprehensive onboarding that includes an insight into our teams, culture, and product
• Become an expert in Trello & asynchronous communication
• Discover the Support team and get to know the key stakeholders you'll be working with
• Answer to written requests from clients (50% of the time)

Within 3 months, you will :

Within 6 months, you will :

Within 12 months, you will :

The Skill Set

What We Offer :

Interview Process :

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partnersall from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!