Supervisor - Quality

Quality Supervisor

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

Position Summary

We are currently seeking a Quality Supervisor. The Supervisor is responsible for the overall direction, coordination, planning and evaluation of Quality Assurance / Quality Control, MRB, Document Control and Source Prep consistent with established company standards. He / she is responsible for reporting and coordinating overall productivity, policies and procedures, safety, budgets, and goals for these groups. He / she works directly with their direct reports to implement department systems, procedures and to forecast resource requirements.

Essential Job Responsibilities

• Through familiarity with customer requirements, analyze existing quality procedures and systems to determine their level of compliance to requirements.
• Develop revisions to procedures or formulate new procedures, including delineation of areas of responsibility and technical instructions.
• Evaluate procedures developed at other facilities for best practice deployment. Formulate quality control objectives for the facility (e.g. Customer escapements, defect & scrap reduction, quality improvement targets, etc.) and coordinate the objectives with production management and manufacturing procedures in order to maximize product reliability and minimize costs associated with rework, scrap and escapements.
• Provide defect and scrap data to management in such a way that analysis and corrective actions can take place.
• Monitor progress and work in cooperation with other supervisors and managers to develop methods and procedures that affect continual quality improvement.
• Facilitate / lead the Advanced Quality System (AQS) Team, Corrective Action Board (CAB) Team activities, and other events focused on improving plant quality performance.
• Train, direct, and perform the activities of QC personnel engaged in the inspection and testing of work-in-process and finished products to insure continuous control of materials and products, consistency in the interpretation of quality requirements, inspection methods and the calibration and use of various inspection media; consistency in the completion of quality documentation (including manufacturing work orders, non-conforming documents, first article and customer specific quality paperwork).
• Communicate expectations of performance and results, coach individuals and team toward achievement and hold them accountable for performance as outlined in company policy. Work to develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel, manufacturing, and support organizations.
• Investigate and resolve customer complaints regarding quality. This may entail technical responses to written claims and complaints, on-site visits to customer facilities, negotiation with customer quality representatives and / or reporting process capability and out-of-scope issues to interested customer service and program management personnel.
• Evaluate constraints of the existing quality department processes and procedures and develops strategies to address and resolve the constraints (e.g. source backlog, variability in inspection criteria / interpretation, random auditing, sampling) and monitor backlog of future work in order to adjust staffing requirements by moving existing personnel or adding personnel as appropriate.
• Manage the scheduling and completion of internal and external audits consistent with the requirements of AS9100, ISO 9001, ISO 17025, Nadcap, and Appendix 5 of FAA ACSEP Order 8100.7C and company procedures. Develop, or assists with the development of, training and workshops to ensure that personnel are informed and knowledgeable about the quality system and procedures. Insure that approved training is scheduled and utilizes the service of the HR department, if necessary, to coordinate attendance, site preparation and development or delivery (limited) of training materials. Must have availability to travel to other sites and for training as required.
• As required, works with department managers, supervisors, engineers, production operators, etc. on manufacturing processes research and development which may include tool design, evaluation of new equipment, developing manufacturing processes for potential new work, and other projects.
• Provides accurate and timely reporting to the General Manager and plant management on completed projects.
• Assist Plant management in establishing metrics that will monitor success of the projects.
• May be required to travel to other facilities to assist with quality initiatives.

Education and Experiences

Why Choose Sonaca North America?

We take care of our people.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an "at will" basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company's online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-240