Customer Support Engineer (Des Moines)

Pilatus is hiring a Customer Support Engineer to join our team in Broomfield, CO. In this role, you will be responsible for providing engineering level support to the front-line Technical Support Engineering team in troubleshooting complex systems and avionics problems relating to the PC-12 and PC-24 aircraft. A successful person in this position will identify and resolve technical and operational issues and provide engineering documentation as needed. Take your career to the next level with Pilatus Business Aircraft Ltd!

What you do Interprets and analyzes complex systems problems, associated engineering and vendor literature

Provides technical assistance over the telephone to Pilatus Service Centers and / or customers

Plans, coordinates, and participates in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems

Analyzes reported failures and problems in systems and components and provides solutions to increase dispatch reliability

Provides support with vendor component and systems evaluations, testing, failure assessments, and investigations and provides recommendations to improve dispatch reliability

Writes and reviews technical memos, procedure instructions, engineering reports and analysis, and other documentation

What you bring BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities

3 - 5 years of related experience; PC-12 / PC-24 aircraft or similar platforms preferred

Experience with troubleshooting complex aircraft systems on state-of-the art aircraft

Honeywell APEX / EPIC, Garmin G3000, or similar product experience is highly desirable

FAA airframe and powerplant rating and FAA inspection authorization desirable but not required

Experience writing engineering documents, procedures, and technical documentation

Experience in Component Control Quantum, SAP, and Siemens Teamcenter Engineering desirable

Maintains all required documents to travel outside the . and ability to travel on short notice; Participates in AOG, shift, and weekend call rotation as needed / assigned

Must qualify as a . person in compliance with ITAR 22 CFR 120.62

What we offer 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick / personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus

90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually

Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually

401(k) retirement plan matching up to 6%

Life and long-term disability insurance premiums paid in full

Tuition assistance available annually after the first year