Customer Experience Administrator

A company is looking for a Customer Experience System Administrator.

Key Responsibilities

Maintain and configure customer-facing and operational platforms, managing user permissions and integrations

Partner with Customer Success and Support Operations to streamline workflows and improve efficiency

Create dashboards and reports to ensure accurate data management and inform decision-making

Required Qualifications

Bachelor's Degree in Information Systems, Business Administration, or related field (or equivalent experience)

2-5 years of experience administering Gainsight products or similar platforms

Familiarity with data integration tools and APIs

Experience with automation, workflow design, and process mapping

Experience in SaaS or technology-driven organizations preferred