Loan Operations Support Specialist II

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet-recognized as a Top Mortgage Employer by National Mortgage Professional.

Job Summary

The Loan Operations Support Specialist II position monitors and generates all written communication timely and accurately for all special loan portfolios consisting of but not limited to, 30 / 90 Day Demands, Big Demands, Step Rate, Low UPB, Action / Payee Headers, Adjustable Rate (ARM), Loan Modification process and Service Members Civil Relief Act (SCRA) loans. This position is responsible for error resolutions of special loan products and process changes / updates to reduce ongoing inaccuracies. The Loan Operations Support Specialist II manages several different letter processes and acts as the point person for initial internal department questions regarding the processing of special loan functions as well as general loan functions. This position supports training of special loan functions including reports and MSP data processing.

Essential Duties and Responsibilities

• Manages the following, but not limited to, letter processes : LM145, 745, 002,136 303, 307, PM014-14D, 30 / 90 Day demands, CFPB Early Intervention, and Low UPB. Completes and maintains all Action / Payee Headers as appropriate. Updates and reviews the MSP system with all new indices used in the calculation of the ARM portfolio. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Review upcoming changes to ensure all ARM data is accurate and consumer disclosures are sent timely.
• Performs system maintenance and ensures proper documentation for all adjustments made for critical loan data including changes for loan modifications, due date changes and / or deferments. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines. Provides support and training to newer member of the team to ensure department is following process uniformly
• Completes all data requirements within MSP for Step Rate Modifications, Balloon Loan, Deferred Interest Loan, Pay Option ARMs and any other acquired special loan population that will need specific MSP data requirements. Ensures appropriate correspondence is sent to borrowers in compliance with applicable law and agency guidelines and provides support to other member of the team on training and awareness of these special loan requirements.
• Maintains, updates and produces reports for special loan functions to help support the team and identify data discrepancies within current loan portfolio and incoming loan populations.
• Performs other duties as assigned.

Position Requirements

Education

Experience

Functional / Technical Skills

Environmental / Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.