Customer Service

Description

About the Role

Are you someone who thrives on connecting with people, solving problems, and keeping things running smoothly? Join our vibrant Customer Service team , where your voice is the first touchpoint for our customers and your impact is felt across every department.

Shift : Monday-Friday 6 : 30am-3 : 30pm CST

Pay : $16-$18 / hr. depending on experience

Key Responsibilities

What You’ll Do

• Be the first point of contact for inbound / outbound calls
• Assist customers with inquiries, concerns, and resolutions
• Process customer payments (ACH, credit card, deposits)
• Maintain accurate records in our systems and databases
• Collaborate with internal teams to finalize paperwork and approve projects
• Use T-Mobile Dialpad to manage daily call flow

Skills, Knowledge and Expertise

What You Bring

1–3 years of phone-based customer service or administrative experience

1–3 years working in a professional office environment

Proficiency with Microsoft Word & Excel

Benefits

Perks & Benefits

Healthcare Coverage (Eligible after 60 days)

401(k) Retirement Plan (Eligible after one year)

💌 Ready to Apply?

We’d love to hear from you!

📧 Email : careers@roofsbyaspen.com

🌐 Apply Online : workforaspen.com

📲 Follow the journey behind #TheAspenStandard on Facebook , Instagram , Twitter , and LinkedIn .

About Aspen Contracting

Aspen Contracting is a nationally recognized exterior contractor specializing in roofing, siding, and gutter restoration for residential, commercial, and new construction projects. Founded with a commitment to integrity, quality, and customer satisfaction , Aspen has grown into one of the largest roofing contractors in the United States, completing over 10,000 projects annually .

With a team of over 400 professionals , Aspen is dedicated to delivering top-tier craftsmanship while maintaining an A+ rating with the Better Business Bureau . The company operates in 48 states , ensuring communities nationwide receive reliable and expert exterior solutions.

Aspen Contracting is built on the philosophy of “Doing the Right Thing” , which extends beyond construction—Aspen actively supports veterans through hiring initiatives and programs like Covers 4 Others , providing free roofs to those in need. Employees thrive in a collaborative, growth-oriented environment , where innovation, recognition, and career development are prioritized.