Call Center Agent (Canada)

Job Posting

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. Responsible for managing a whole lot of incoming and outgoing calls in the operations. Identify the needs of the client and find a solution to them. Answering inbound calls, converting them to leads, and later to towing jobs.

Work Condition:

1. Full Time Remote

2. Pacific Time Zone

3. Weekly Payout

4. Salary ($12.00 USD/hr + bonus/incentives)

5. Shift-based in a Call Center that works 24/7.

Requirements

1. Computer Specifications

Minimum Intel Specs:

Processor: Core i7 8th generation (and above)

Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs:

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs:

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement:

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

3. Power Backup:

A reliable power backup that could sustain a minimum of 8 hours (full shift). Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet):

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.