Room Attendant

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time and for any reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms and removing trash. May include cleaning of room refrigerator, coffee maker, cups, glasses, trays, lamps and decorative items.
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May have turndown duties. May assist with other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one year of previous experience or equivalent combination of experience and education.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, assignments and maintenance instructions. Ability to communicate in English at all levels.

MATHEMATICAL SKILLS

Ability to add, subtracts, multiply, and divides in all units of measure.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems and situations that may present while cleaning rooms. Ability to easily and frequently change from one activity to another.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job.

While performing duties of this job, the colleague is regularly required to stand; walk; use hands to finger, handle, or reach with hands and arms; talk or hear; bend, kneel, stoop and squat . The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision, distance vision, depth perception. Color vision and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those associates while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate may be exposed to different cleaning chemicals approved by OSHA.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)