Client Success Manager- Strings

Job Description

Job Description

Description :

The Company : 3DR Labs + Strings – Innovative. Trusted. Partner.

3DR® Labs and its wholly owned subsidiary, Strings, transform medical imaging and healthcare operations through advanced technology, intelligent automation, and trusted expertise. Headquartered in Louisville, Kentucky, 3DR Labs provides continuous access to more than 300 expert radiologic technologists, cutting-edge imaging software, and AI-enabled workflow solutions.

3DR’s AI Labs, a vendor-agnostic platform, connects imaging departments to a gateway of 3D workflow automation, delivering quality, speed, and efficiency across healthcare systems.

Strings, a leader in AI-driven workflow orchestration, extends these capabilities by learning, predicting, and automating both human and data tasks. Purpose-built for healthcare, Strings empowers providers, IT teams, and administrators to streamline operations, reduce costs, and improve patient outcomes through predictive automation.

Together, 3DR Labs and Strings deliver end-to-end innovation that enhances imaging operations, optimizes performance, drives smarter, faster, and better care delivery across the healthcare continuum

Visit us online at https : / / 3drlabs.com to learn more about us.

We are searching for a Client Success Manager (CSM) – Strings Product!

This is a REMOTE / VIRTUAL role and is open to candidates from the following states where we already have established operations : AL, AR, AZ, FL, GA, IA, IL, IN, KS, KY, LA, MI, MN, MO, MS, NE, OH, OK, OR, PA, SC, SD, TN, TX, UT, WA, WI, WV.

Job Summary : As a Client Success Manager (CSM) – Strings Product, you will play a strategic and technical leadership role in ensuring clients realize maximum value from Strings’ automation, AI, and workflow optimization solutions. Unlike traditional CSMs, this role combines deep technical understanding of clinical workflows, healthcare interoperability, and enterprise infrastructure with strong client relationship skills.

You will act as the trusted advisor and escalation point for clients, driving successful onboarding, adoption, and expansion of Strings’ solutions. Ideal candidates have hands-on knowledge of clinical workflows, healthcare IT environments, and interoperability standards such as HL7, DICOM, and FHIR

Responsibilities :

Client Relationship Management

• Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges.
• Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.

Onboarding & Implementation

Product Expertise & Client Education

Account Management & Growth

Client Advocacy & Collaboration

Performance Metrics

Requirements :

Personal Attributes

EEO

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability status. We require an inclusive environment free from discrimination and harassment. Accommodation requests can be made by emailing a member of the HR team.