Physician Practice Medical Assistant – Receptionist – Flex RoleRPO PHYSICIAN PARTNERS • Houston, TX, US

Physician Practice Medical Assistant – Receptionist – Flex Role

RPO PHYSICIAN PARTNERS • Houston, TX, US

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Benefits :

Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance

Job Title : Physician Practice Medical Assistant – Receptionist – Flex Role

Reports To : Practice Manager

Department : RPO Physician Partners – Dr. Stacey Jones

Location : 509 W Tidwell Road

Suite 100

Houston, TX 77091

Position Summary

The Physician Practice Medical Assistant - Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.

Essential Job Functions

Greet and assist patients, visitors, and vendors in a friendly, professional manner.

Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.

Verify patient insurance, collect co-pays, and process payments.

Communicate appointment reminders and follow-up information to patients.

Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.

Ensure a clean, organized reception and waiting area.

Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.

Process incoming and outgoing patient referrals.

Scope of Work

The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).

This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.

A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.

Minimum Qualifications

High school diploma or equivalent.

Previous experience in a healthcare reception or front desk role.

Previous experience in a medical assistant role.

Strong communication, interpersonal, and organizational skills.

Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).

Demonstrated ability to multitask and provide excellent customer service.

Basic understanding of insurance verifications and billing processes.

Preferred Qualifications

Medical Assistant certification (CMA, RMA) if performing clinical duties.

1+ years of experience working in a physician’s office, clinic, or outpatient healthcare setting.

Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.

Knowledge of medical terminology and HIPAA regulations.

Fluency in Spanish is preferred (but not required).

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