Talent.com
Alterations Customer Service Representative
Alterations Customer Service RepresentativeDavid's Bridal, LLC. • Freehold, NJ, United States
Alterations Customer Service Representative

Alterations Customer Service Representative

David's Bridal, LLC. • Freehold, NJ, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

BEST. JOB. EVER!

  • Minimal weekday hours required (join for weekends only!)
  • Generous Team Member discount
  • $400 bonus for every referral hired with NO LIMIT
  • Competitive hourly pay rates & team bonus
  • Get Paid Early!
  • Additional terms and conditions apply.

At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen-apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S / he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and / or ensuring that items are ready for pickups.

Essential Job Functions :

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver five-star customer experience.
  • Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alterations services and personalization options.
  • Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
  • Maintain high dress code standards as required by the Dress Code policy.
  • Greet and escort all alterations customers to and from alterations for appointments.
  • Press, steam, and spot clean all merchandise.
  • Follows quality control guidelines and inspects all garments altered / steamed / pressed to verify pristine condition before final delivery to customer.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
  • Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
  • Seeks assistance from the Alterations Manager to address customer issues that s / he is not able to resolve.
  • Maintains a clean and well-organized alterations room.
  • Performs duties and tasks as assigned by store management.
  • Physical Demands :

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift / and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
  • Education & Credentials :

  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system
  • Now that we've popped the question, please say "I do".

    Part Time Benefits Include :

  • Rewarding Environment and Competitive Pay
  • Team Bonus
  • Dayforce Wallet - Get Paid Early!
  • Generous Team Member Discount After First Pay Period
  • Vision Care
  • Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
  • 401K Program
  • Discount for Identity Theft Protection
  • Discounts for Home and Auto Insurance
  • Discounts for Mobile
  • Legal Benefits (MetLife Hyatt Legal Plans)
  • Pet Insurance
  • Love wins when love is for Everyone!

    Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

    David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

    Disclaimer : The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

    The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and / or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

    [job_alerts.create_a_job]

    Customer Service Representative • Freehold, NJ, United States

    [internal_linking.related_jobs]
    Service BDC

    Service BDC

    Maplecrest Ford Lincoln • Vauxhall, NJ, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    BDC / Internet Service Representatives will be responsible for handling all incoming / outgoing phone calls and internet leads, as well as confirming service appointments and follow-up.We are looking f...[show_more]
    [last_updated.last_updated_30]
    Claims Customer Service Representative

    Claims Customer Service Representative

    VirtualVocations • Newark, New Jersey, United States
    [job_card.full_time]
    A company is looking for a FEP Customer Service Rep.Key Responsibilities Investigate and resolve claims inquiries Record information into Claims systems for proper documentation Ensure complian...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Health Insurance Customer Service Representative (Bilingual in Chinese)

    Health Insurance Customer Service Representative (Bilingual in Chinese)

    TransGlobal • Edison, NJ, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Health Insurance Customer Service Representative (CSR) is responsible for providing exceptional customer support to clients by assisting with health insurance inquiries, policy servicing, and c...[show_more]
    [last_updated.last_updated_30]
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Conduent State & Local Solutions, Inc • Newark, NJ, United States
    [job_card.full_time]
    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Pop-Up Talent • Edison, New Jersey, United States
    [job_card.permanent] +1
    Customer Service Representative.Note : MUST be legally authorized to work in the United States.Provides support to customers and the sales team by performing the following duties.Ensures all orders ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Manager, Sales and Customer Service

    Manager, Sales and Customer Service

    Macy’s • Toms River, NJ, US
    [job_card.full_time]
    Macy’s is more than just a store.One that’s captured the hearts and minds of America for more than 160 years.A story about innovations and traditions…about inspiring stores and irresistible product...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative (VA & TN)

    Customer Service Representative (VA & TN)

    VirtualVocations • Elizabeth, New Jersey, United States
    [job_card.full_time]
    A company is looking for a Customer Service Representative (VA & TN).Key Responsibilities Deliver outstanding customer support through clear and effective communication Provide first-level assis...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Customer Service Representative (Woodbridge)

    Customer Service Representative (Woodbridge)

    Plymouth Rock Assurance • Woodbridge, NJ, US
    [job_card.part_time]
    Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are h...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    Mr. Rooter • Freehold, NJ, US
    [job_card.full_time]
    If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!. Apply today to join the team at Mr.We are looking for the best people...[show_more]
    [last_updated.last_updated_30]
    Customer Service Representative

    Customer Service Representative

    Family Dollar • Old Bridge, NJ, USA
    [job_card.full_time]
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service Representative

    Customer Service Representative

    New Jersey Staffing • North Brunswick, NJ, US
    [job_card.full_time]
    Tesla Collision Repair Program.The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world.This ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Service And Sales Support Representative

    Customer Service And Sales Support Representative

    Winsor Consulting • Piscataway, NJ, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to d...[show_more]
    [last_updated.last_updated_30]
    Representative, Client Services I_CSG_CUS

    Representative, Client Services I_CSG_CUS

    New Jersey Staffing • Monroe Township, NJ, US
    [job_card.full_time]
    Client Services Representative.Adecco is currently assisting one of its clients in their search for a Representative, Client Services. Shift availability : Hybrid - 100 Ridge Rd.Jamesburg NJ, USA 088...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget Group • Newark, NJ, US
    [job_card.full_time] +1
    Avis Budget Group Job Opportunity.Monthly Commission Opportunity Shift Premium May Apply.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Sales and Customer Service

    Manager, Sales and Customer Service

    Macy's • Freehold, NJ, United States
    [job_card.full_time]
    Macy's is more than just a store.One that's captured the hearts and minds of America for more than 160 years.A story about innovations and traditions. Macy's 4th of July Fireworks, and the wonder of...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bilingual Patient Service Representative

    Bilingual Patient Service Representative

    NY Staffing • Newark, NJ, US
    [job_card.full_time]
    Patient Service Representative.Insight Global is looking for a patient service representative for one of their healthcare clients in New Jersey. This individual would be at the front desk for one of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Service Representative - Orthopedics

    Patient Service Representative - Orthopedics

    VillageMD • Westfield, NJ, US
    [job_card.full_time]
    Patient Service Representative.The Patient Service Representative (PSR) serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Representative

    Customer Service Representative

    NYC Staffing • Newark, NJ, US
    [job_card.full_time]
    Customer Service Representative.Respond to customer inquiries via telephone, email, or written correspondence regarding Aloevine & Salutti aloe vera drink products, including product specifications...[show_more]
    [last_updated.last_updated_30] • [promoted]