Field Service Engineer

Summary

Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

Essential Duties and Responsibilities

• Identify technical issues of heat treatment equipment at the customer site
• Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
• Document performed service jobs and record possible warranty claims
• Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
• Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
• Act as first point of contact for customers with existing service contracts
• Plan and schedule service jobs in coordination with the HUB Lead
• Accurately and timely record hours work and job assignments within the time & attendance system.
• Accurately and timely submit expense reports for review and approval.
• Works safely and follows all Ipsen safety protocols and policies.

Requirements

Knowledge, Skills and Abilities

• Possess knowledge of the heat treatment industry
• Possess knowledge and ability to maintain heat treatment equipment
• Very good verbal and written communication skills (internal as well as external)
• High level of customer orientation and customer service mentality.
• Possess strong mechanical and electrical aptitude and skills.
• Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
• Ability to promote a professional appearance and represent Ipsen positively
• Ability to promote cross-selling opportunities
• Possess good problem solving and troubleshooting skills with hands-on mentality
• Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
• Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
• Ability to travel as required via automobile, airplane or other means.

Education and Experience

• High School Diploma or GED equivalent required
• 5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program.
• Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran