Field Service Engineer

Summary

Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and / or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.

Essential Duties and Responsibilities

• Identify technical issues of heat treatment equipment at the customer site
• Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
• Document performed service jobs and record possible warranty claims
• Identify and promote up- / cross-selling potential for services of heat treatment equipment at the customer site
• Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
• Act as first point of contact for customers with existing service contracts
• Plan and schedule service jobs in coordination with the HUB Lead
• Accurately and timely record hours work and job assignments within the time & attendance system.
• Accurately and timely submit expense reports for review and approval.
• Works safely and follows all Ipsen safety protocols and policies.

Requirements

Knowledge, Skills and Abilities

Education and Experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran