Warranty Repair Technician - Phoenix, AZ

Phoenix, Arizona

MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. MiTek's experience in designing, manufacturing, and selling high performance commercial, mobile, residential, marine, and motorsports audio has created some of the best equipment on the market.

MiTek offers a comprehensive benefits package along with long term growth opportunities across its many brands. Come join the family!

The Position:

We are seeking an experienced and energetic Warranty Repair Technician. Ideal candidates will have excellent communication and organizational skills, be self-motivated, able to multi-task and work efficiently. The position will diagnose and provide quality repair services to MiTek customers.

Looking for qualified candidates in the Phoenix, AZ market.

Essential Functions:

• Read and interpret blueprints, schematics, test procedures and test equipment.
• Perform routine diagnostic tests to determine repair or restock and perform routine and semi-routine repairs on returning products.
• Perform routine tests to ensure production quality standards are met on products tested and recognize failures.
• Reconcile all warranty receivables and post credit requests through the computer database on a timely basis.
• Prepare orders for return shipping – packaging dependent on carrier.
• Customer service by phone, e-mail, and in person.
• Knowledge of and ability to work within and diagnose IP Network Systems.
• Repair surface mount and thru-hole components by soldering and/or desoldering components.
• File and maintain all service records as required by the warranty procedure.

Education

High school or its equivalent

Experience

Some technical training in basic electronics or equivalent

Experience in Supervisory/Leadership Roles a plus

Experience in Customer Service a plus

Skills

• Basic understanding of MS Office programs (Word, Excel, and Outlook)
• The ability to learn MiTek internal computer system
• May be required to work from a ladder or personal lift and become forklift certified and drive a forklift
• Ability to identify parts cosmetically and/or by bar code and/or by part
• Ability to use hand tools and soldering for repair
• Ability to use diagnostic testing procedures
• Ability to operate AC/DC auto tester; pulse generators, meters; power supplies and special AC test fixtures
• Ability to read blueprints and schematics
• Ability to enter data accurately into warranty tracking database
• Ability to troubleshoot electronic failures
• Performs hand set-ups for AC and DC digital test
• Ability to maintain internal MiTek system records for warranty repairs.
• Knowledge of Shipping/Warehouse procedures and the ability to track and process all order through Databases and Carriers.

Test/repair center setting varied sound levels, varied temperature, and fast paced.

MiTek/AtlasIED is an Equal Opportunity Employer.