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Manager, Event Operations
Manager, Event OperationsAEG • Columbus, OH, United States
Manager, Event Operations

Manager, Event Operations

AEG • Columbus, OH, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Description

Crew Events seeking a Manager, Event Operations, that will be responsible for managing the planning, organization, and execution of MLS Matches and Events. This individual will need to have high energy, positive attitude, a solutions-oriented mindset and high regard for providing exceptional customer service toward production of first-class events and match day experiences.

Essential Duties and Responsibilities

  • Serve as primary event manager and responsible for all logistical elements for MLS Matches.

Act as the liaison for internal departments to create timelines, event guides and custom layouts.

  • Organize and implement strategic plans for fan plaza set ups, match day giveaways, ancillary match day events and broadcast operations.
  • Manage the organization and communication processes to continue executing match day at a high level.
  • Ensure that all MLS guidelines and policies are being followed.
  • Have a guest experience mindset when developing new strategies to elevate the match day experience.
  • Plan and execute smaller to mid-size ticketed events at any of the three facilities that fall under the Crew Events scope.

    • Assist with the preparation and circulation of production notes, event briefings, and staff deployments.

  • Collaborate with clients, vendors, internal departments and partners to ensure expectations are exceeded throughout each event cycle.
  • Develop layouts and signage plans in collaboration with Guest Experience, Safety and Security, and Stadium Operations
  • Create safe environments for all constituents by reviewing venue setup plans w / all internal departments
  • Coordinate, prepare and conduct various pre-event planning and post-event recap meetings.
  • Other duties as assigned.

    • Required Skills and Experience

  • Bachelor's degree and minimum of 3-5 years of experience in event operations and / or match operations.
  • Experience coordinating events in a stadium or arena, including concerts and special events.
  • Detailed oriented and highly organized
  • The ability to troubleshoot and problem solve in high-stress, live event situations.
  • Exceptional interpersonal, leadership and communication skills
  • Ability to work flexible hours, including evenings, weekends, holidays and non-traditional hours.
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