Telecare Team Manager

QUALIFICATIONS

• Two years of hospice experience
• Two years of home health experience preferred
• Two or more years related experience supervising an Operations team in an overnight / alternate-hours environment. Call Center / Customer Service management experience preferred.
• Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment.
• Expert in the delivery and monitoring of customer interactions.
• A solid track record of managing clinical and customer service complaints
• Experienced in leading, supervising, and supporting clinical and customer service agents
• Ability to research and analyze information and data to arrive at and articulate valid findings. This includes root cause analysis, to build recommended corrective action plans.
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members.
• Superior ability to effectively communicate at all levels both verbally and in writing
• Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint.
• Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans.
• Must be highly organized and able to manage multiple responsibilities.
• Model leadership behaviors supporting : integrity, valuing diversity, innovation, building relationships, customer focus and teamwork.

EDUCATION

• Associates degree in Nursing or related field from an accredited college or university or the international equivalent required. Bachelor’s Degree preferred.
• Current Registered Nurse License (with no current / pending restrictions) required.

SPECIAL INSTRUCTIONS TO CANDIDATES

• EOE / AA M / F / D / V