Assistant Director of Graduate Financial Aid

Assistant Director of Graduate Financial Aid

Provide information and counsel to prospective and current graduate students. This role is instrumental in the recruitment of prospective graduate students. Determine eligibility for and award financial aid in accordance with federal, state, and institutional policies. Ensure compliance with all federal, state, and institutional legislation, regulations, and policies. Manage programs and special projects as assigned by department leadership. Assist with communication, technology, and reporting. Serves as back-up to the Director of Graduate Financial Aid.

Manage all aspects of a graduate student caseload including file review and application processing, verification, and awarding in accordance with federal, state, and institutional guidelines. Counsel prospective and enrolled graduate students and community members on all aspects of financial aid including eligibility, application procedures, charges, loan processing, return of funds, satisfactory academic progress, and information resources. Ensure an outstanding customer experience. Respond to prospective and enrolled graduate student inquiries and concerns promptly and professionally. Facilitate graduate student aid issue resolution. Manage Title IV awarding, including Federal Direct Loans and TEACH Grant, in accordance with federal regulations and institutional policy. Ensure compliance with Title IV regulations, including maintenance of accurate records for audits and program reviews. Provide direct support to Director of Graduate Financial Aid. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Director as needed. Develop and implement communication strategies for the Graduate Financial Aid unit. Serve as a liaison to key university offices to support integrated service delivery. Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement. Assist in the management of technology and resources to streamline and improve processes, reporting, and service to students. Assist in developing and implementing plans and goals for the department. Ensure compliance with regulations and internal policies. Manage special projects or programs vital to the administration of financial aid. Assume leadership and support various office programs and assignments including, but not limited to, recruiting special populations, managing satisfactory academic progress, monitoring federal aid eligibility, etc. Participate in the recruitment of prospective graduate students and in programs focused on retention and customer satisfaction. Provide financial aid presentations to both prospective and enrolled graduate students. Participate in University-sponsored recruitment events, orientation, and university presentations. Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include participation in required training for role.

Office environment / no specific or unusual physical or environmental demands.