Senior UX Researcher

A company is looking for a Senior UX Research and CX Strategist.

Key Responsibilities

Develop a company-wide research strategy and establish tools and processes for insight generation

Plan and execute qualitative and quantitative research studies to identify unmet needs and improve engagement

Translate research findings into actionable insights and influence leadership to prioritize improvements

Required Qualifications

8+ years of experience in UX, CX, or Service Design Research, preferably in healthcare or health tech

Proven ability to build or scale a research function with measurable business impact

Expertise in qualitative and quantitative research methods and storytelling for diverse audiences

Ability to connect insights to outcomes across various experiences

Demonstrated curiosity, empathy, and a data-driven approach to action