Learner Operations, Matriculation, and Experiences Senior Coordinator

This is a full-time staff position at the High Point University Workman School of Dental (WSDM). This person will assist in the design, coordination and implementation of WSDM learner matriculation experiences hosted by our DMD program. This role will assist the WSDM Director of Admissions and Engagement along with the Assistant Dean of Learner success in achieving the necessary coordination and implementation for successful matriculation to the DMD program while reflecting the extraordinary HPU experience. This includes coordinating and implementing learner opportunities for the Doctor of Dental Medicine (DMD) program (e.g., admissions visits/announcements/WSDM facility tours, family day, white coat, early matriculation experiences, orientation, graduation, etc.) This also includes coordinated events with external visitors/partners/vendors for student activities (e.g., Lunch and Learns, Board of Advisors meetings, coordinated events with HPU proper). This role will also include the responsibility for learner event calendar coordination, room reservations, and prioritization and streamlining of learner experiences at the WSDM.

Application review will begin immediately and continue until the position is filled. Salary is commensurate with experience and educational credentials. Candidates must successfully pass a background check that is satisfactory to the University. This person will report to the Director Admissions and Engagement.

QUALIFICATIONS:

It is strongly preferred that the candidate have relevant experience in hospitality, student affairs, higher education programming/experiences or student leadership and professional development (e.g., private or public student affairs, program development, experience management, etc.). Strong preference will be given to candidate with advanced training/degrees (e.g., MA, MEd, MS) and experience in health professions education settings.

Additional knowledge, skills, and abilities preferred for this role include:

• General operations of learner experience and matriculation.

• Self-driven and motivated, with the ability to work independently and take-on projects with guidance.

• Knowledge of best practices in student affairs, program management and development and user experience/event design to create and manage novel and engaging experiences for our learners.

• Training and experience working with clients, patients, educators and student learners.

• Collaboration with team members and learners to develop experiential opportunities that meet the needs of a target audience and stakeholder groups.

• Use of creative/design thinking/user experience strategies to develop innovative and unique events across educational, clinical, professional and social settings.

• Advanced problem-solving and analytical skills to address challenges in a start-up environment.

• Ability to quickly build connections with team members, partners, and learners.

• Proficiency with Microsoft office (PowerPoint, Word, Excel), Canva, presentation and analytic software.

• Ability to provide summary reports of learner activities from matriculation to graduation (i.e. budget breakdown, efficiency proposals, learner feedback analysis, improvement recommendations and experiential impact).

• Awareness of individual and team needs to thrive in a start-up education model.

• Evidence of motivation, approachability, coachability, & continuous development

• Commit to and embody HPU WSDM core values of compassion, integrity, growth, innovation and collaboration.

• Some events may require occasional weekend and/or after-hours obligations and other duties as assigned.

ESSENTIAL FUNCTIONS:

The candidate selected for this position will perform all duties directed by the Director of Admissions with input from the Assistant Dean for Learner Success. The candidate will be expected to perform the following duties, including but not limited to:

Communication and Opportunity Management

• Creates, implements, monitors and assesses opportunities and experiences within the WSDM and the DMD program.

• Plans, designs, implements and monitors appropriate communication to increase stakeholder engagement and satisfaction.

• Collaborates with internal and external partners and vendors to highlight and solidify and strengthen connections with the DMD program (e.g., ELT, Graduate Admissions, Campus Facilities, Communication, etc.)

• Generates novel ideas for communication opportunities for the learners in our program when engaged in events and experiences.

Social Media Management

• Creates, curates, and manages social media content, including text, audio, visual and multimedia formats around learner engagement and the greater dental school community.

• Engages users with prompt responses, promotes collaboration with other partners, cultivate relationships while adhering to our social media guidelines.

Experience Coordination and Evaluation

• Aggregates data for professional opportunities and experiences to highlight successes, areas for improvement, stakeholder satisfaction and budget constraints.

• Coordinates learner educational activities with relevant team members, partners, and stakeholders as needed (e.g., ELT, Human Resources, campus facilities, food/service vendors, etc.)

• Serves as an elected or appointed representative on HPU and/or WSDM committees as appropriate.

ACCOUNTABILITY:

• This position will report to the Director of Admissions and Engagement with input from the Assistant Dean for Learner Success.

• Evaluation: Ongoing performance reviews are conducted along with an annual assessment by the Dean for Success, which includes input from the faculty, personnel, and learners.