Operations ManagerVirtualVocations • Jersey City, New Jersey, United States
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Operations Manager
VirtualVocations • Jersey City, New Jersey, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Operations to support daily execution and drive metrics for operational efficiency.
Key Responsibilities
Drive internal and external execution to achieve performance metrics and conduct regular audits
Define, monitor, and enhance key performance indicators while developing strategies for process optimization
Provide coaching and mentoring to direct reports and collaborate with cross-functional teams for change management
Required Qualifications
3+ years of experience in contact center leadership or relevant operations
4+ years of leadership experience in a metrics-driven environment
4+ years of experience in operational process improvement projects
Proven track record of managing vendor performance and standards
Demonstrated ability to adapt to changing business needs and manage resources effectively
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Operation Manager • Jersey City, New Jersey, United States
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