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Ryan White Oral Health Outreach & Retention Coordinator
Ryan White Oral Health Outreach & Retention CoordinatorSt Johns Community Health • Los Angeles, CA, US
Ryan White Oral Health Outreach & Retention Coordinator

Ryan White Oral Health Outreach & Retention Coordinator

St Johns Community Health • Los Angeles, CA, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

The Outreach & Retention Coordinator drives patient engagement and retention for HIV-reactive individuals in Oral Health Services. This role develops and leads outreach initiatives, builds partnerships, and implements data-driven strategies to enhance care access. Acting as a liaison between internal clinical services and the community, the coordinator ensures seamless patient enrollment, fosters collaboration, and optimizes outreach methods to improve health outcomes.

Benefits :

  • Free Medical, Dental & Vision
  • 13 Paid Holidays + PTO
  • 403 (B) retirement match
  • Life Insurance, EAP
  • Tuition Reimbursement
  • Flexible Spending Account
  • Continued workforce development & training
  • Succession plans & growth within

Qualifications / Licensure :

Education & Experience

  • Bachelor's degree in a related field, Master's degree preferred
  • Two years’ related experience within human services and / or public health;
  • Two years’ experience conducting community and / or street outreach, specifically to hard-to-reach populations;
  • Experience in community organizing;
  • Experience working with HIV reactive individuals and underserved communities such as undocumented workers, unaccompanied minors, LGBT populations, communities of color, youth / adolescents, and those experiencing homelessness, substance abuse, and / or mental illness; and
  • Bilingual English / Spanish required (read, write, speak)
  • Oral Health knowledge preferred

    • Responsibilities :

  • Design and lead strategic outreach initiatives to identify, engage, and retain HIV-reactive patients in Oral Health Services, using data-driven insights to inform decision-making.
  • Design, implement, and evaluate community engagement programs, optimizing outreach methods which include telephone, mail, community visits, social media and other approved avenues of engagement;
  • Oversee the execution of patient retention strategies, managing resources and directing outreach efforts through outreach, health fairs, school relationships, community events, social venues (bars, clubs, etc.) and other approved activities;
  • Design, implement and evaluate a specific Patient Retention intervention aimed at finding out of care patients living with HIV / AIDS (PLWHA)
  • Provide programmatic support to the Chief Dental Officer, including contributing to planning, evaluation, and administrative oversight of oral health initiatives.
  • Develop partnerships with external agencies to maximize opportunities for collaborative activities
  • Serve as the strategic liaison between Oral Health Services and PRIME Specialty Clinic to ensure that new patients are enrolled in oral health services seamlessly and in a timely fashion
  • Collaborate with the Medical Care Coordination (MCC) team in locating out of care patients by providing outreach services to PLWHA that have fallen out of HIV medical care.
  • Design and facilitate community-based classes, trainings, and meetings in the community, as requested.
  • Lead the development, oversight, and strategic dissemination of outreach materials.
  • Implement and manage a referral process between dental and medical practices to support oral health care for HIV reactive patients.
  • Coordinate referrals and assist in scheduling patient for treatment and follow up care at Dental Clinic.
  • Assist with coordination and monitoring scheduling of appointments as well as reminder calls and recalls.
  • Act as a lead administrator and enter patient data in Los Angeles County Casewatch, a multi-user, interactive database management system.
  • Run and analyze clinical data reports as needed.
  • Produce weekly, monthly, and / or quarterly data collection reports.
  • Serve as a subject matter expert in oral health, providing guidance on best practices, contributing to program development, and ensuring integration of current clinical knowledge into outreach and patient engagement strategies.
  • Work in collaboration with other departments when required.
  • Attend regularly scheduled and impromptu meetings and maintain communication with program team members and supervisor.
  • Other duties may be assigned or may be modified as business needs dictate.

    • St. John’s Community Health is an Equal Employment Opportunity Employer

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