Program Manager, Digital Success San Francisco

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.

WalkMe is seeking an experienced and strategic Program Manager – Digital Success to drive cross‑functional initiatives that modernize operations, scale customer success programs, and align digital technologies with business goals.

As part of our growing Scaled Customer Success team, this role will be responsible for designing, implementing, and optimizing digital‑first programs within the Scale team that improve efficiency, enhance collaboration, and enable scalable customer engagement. You’ll bridge strategy and execution — ensuring transformation programs deliver measurable impact and long‑term value across teams.

This is a hands‑on role for a proactive leader who thrives in fast‑paced environments, enjoys solving complex problems, and has a passion for driving organizational change through innovation and technology.

What You’ll Own

• Lead digital transformation initiatives across Scaled Customer Success and cross‑functional teams, from strategy through execution and value realization.
• Design and manage program frameworks, playbooks, and governance models to ensure consistency, transparency, and measurable outcomes.
• Partner with CS Operations, Product, CX and Marketing to identify and implement tools and workflows that improve scalability and performance.
• Manage Tech Touch accounts — supporting tech touch accounts and developing processes, playbooks to ensure these customers receive proactive, scalable engagement.
• Plan and facilitate digital engagement programs such as webinars and Office Hours to educate, support, and connect customers at scale.
• Collaborate closely with change management and enablement teams to drive adoption of new processes and technologies.
• Define and track program success metrics (e.g., efficiency gains, automation impact, customer adoption).
• Coordinate program timelines, resources, and communication plans to ensure alignment and delivery.
• Use data and analytics to assess performance, uncover opportunities, and inform continuous improvement.
• Stay informed on emerging trends in digital transformation, automation, and AI tools to bring innovative solutions into the organization.

What You Need to Succeed

What Sets Us Apart

Our job titles may span more than one career level. The OTE for this role is between $150,000 and $175,000 including salary and variables. The actual base pay is dependent upon many factors, such as : location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES : WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third‑party agency or company that does not have a signed agreement with the Company for this specific role.

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