Family Services Specialist I/IIOklahoma Human Services • Claremore, OK, US
Family Services Specialist I / II
Oklahoma Human Services • Claremore, OK, US
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[job_card.job_description]Level I : Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II : Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist. Job Responsibilities Reviews and analyzes gatekeeping requests using available programs (IMS, OnBase, FACS) to determine individual need and connect the customer to the appropriate program following the designated SOP, protocols, and instructions. Follow First Contact Resolution principals to assist customers with uploading verifications, proxying benefit requests, providing benefits verification and providing resource information as needed. Evaluates the needs of individuals and families and make referrals to community resources. Assesses the needs of individuals and determines eligibility for specific programs. Interviews clients by phone or in an office setting. Compiles data, complete documentation, and enters data electronically to determine eligibility. Participates in individual and staff conferences and committee work as assigned. Must attend all mandatory training associated with the position. Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. 25-JD281 83006467 / JR49899 Powered by JazzHR
Family Services Specialist I / II This position is located in Claremore, Oklahoma.
Annual Salary :
- Level I H14A : $37,440.00 + Full State Employee Benefits Level II H14B : $40,248.00 + Full State Employee Benefits Travel is Occasional.
- Must possess a valid driver's license and maintain required car insurance.
Minimum Qualifications :
This is a position in the Oklahoma Civil Service Announcement Number :
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Family Service Specialist • Claremore, OK, US
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