Quality Control Manager
The Quality Control Manager role within Real Estate Operations has the responsibility of inspecting retail and back-office facilities within an assigned region. This position is responsible for making sure that cleaning, maintenance, and landscaping at designated sites complies with Citizens' quality standards. The Quality Control Manager will also provide guidance and support to janitorial technicians as needed and when requested by the Facility Management team.
In this role you will create your own inspection schedule within an assigned territory.
Job Benefits :
- Health Benefits
- Tools and supplies all provided
- Use of company vehicle
- Company provided cell phone, iPad and laptop
Primary responsibilities include :
Traveling to branches and back-office locations to inspect the cleaning, maintenance and landscapingEvaluate the work that outside vendors are performing in branches and buildingsCoach Facility Managers and Janitorial Technicians as needed in the correct processesDevelop and maintain weekly schedules for site inspectionsCollaborate with other teams and business linesCoordinate with Facility Managers, cleaners and vendors to resolve deficiencies identified during inspections.Create, respond to, and close out work orders upon completion using the Computerized Maintenance Management System via iPad, iPhone or LaptopMaintain records and other documents using excel and other MS Office applicationsRequired Skills / Experience
At least 1 year working with a CMMS (Computerized Maintenance Management System) such as FAMIS360Preferred background in janitorial, maintenance or facilities managementKnowledge of janitorial proceduresCritical thinking and problem-solving abilityProven customer service experience and / or abilitiesCompetent use of MS Office applicationsAbility to travel as requiredDemonstrated written and verbal communications skillsAbility to lift up to 50 poundsAbility to plan and prioritize workloadEducation, Certifications and / or Other Professional Credentials
High School Degree or EquivalentValid Driver's LicenseHours & Work Schedule
Hours per Week : 40Monday through Friday (Some overnight travel required)