Track and Trace Coordinator

Track & Trace Coordinator

The Track & Trace Coordinator is responsible for monitoring driver activity, ensuring timely pick-ups and deliveries, and maintaining accurate load information within company tracking systems. This position requires a high level of attention to detail, communication, and professionalism when coordinating with drivers, dispatch, and internal teams to ensure smooth daily operations.

Core Duties & Responsibilities :

• Track and trace shipments throughout the day to ensure accurate real-time visibility
• Check driver locations and monitor progress toward scheduled pick-ups and deliveries
• Check drivers in and out for all pick-ups and deliveries, ensuring proper documentation
• Build loads in the IVIA tracking application
• Close out completed loads in IVIA
• Communicate shipment statuses to internal teams as needed
• Maintain accurate and organized records in accordance with company procedures
• Assist with troubleshooting load or driver discrepancies
• Provide timely responses to inquiries via phone, email, or internal communication systems
• Maintain regular and dependable attendance
• Perform other duties as assigned

Requirements :

Skills :

Forward Air is an Equal Opportunity employer.

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