Eligibility Specialist I

Overview

The Benefit Service Center (BSC-Call Center) is hiring an Eligibility Specialist I (ESI) to join our dedicated team.

We are looking for an ideal candidate who :

• Demonstrates excellent time management and organizational skills
• Actively listens and communicates rules and information in a professional respectful manner
• Is positive approachable and a strong team player
• Communicates clearly and effectively both verbally and in writing
• Collaborates and contributes to achieving organizational goals
• Is motivated to grow learn and continuously improve while understanding the responsibilities of the role

The Benefit Service Center (BSC) is a unique hardworking and collaborative team dedicated to providing accurate benefits and an excellent customer experience. The Call Center determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies in a hybrid work environment.

Who May Apply

This position Eligibility Specialist I (Job Requisition #54322) is open to all State employees and external applicants.

If you would like more information about this position please contact Erin McSweeney at .

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS : Candidates must pass any level of background investigation applicable to the accordance with AHS Policy 4.02 Hiring Standards Vermont and / or national criminal record checks as well as DMV and adult and child abuse registry checks as appropriate to the position under recruitment will be conducted on candidates with the exception of those who are current classified state employees seeking transfer promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are primarily performed in an office setting but private means of transportation should be available for necessary travel to training and / or meetings. Workload is typically heavy with a constant need for prompt accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state angry frustrated unable to communicate and / or discouraged.

Minimum Qualifications

Bachelors degree in a human service or financial field.

OR

Two (2) years or more of experience in a customer service environment that included : regular use of computer programs AND clerical work and data entry.

Total Compensation

As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including :

Want the specifics Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds perspectives and skills. The State does not discriminate in employment on the basis of race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and / or expression marital civil union or domestic partnership status past or present military service membership in an employee organization family medical history or genetic information or family or parental status. The States employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full Time

Experience : years

Vacancy : 1